Customer Service
My father always told me, "Find Something Uncommon and Do It Uncommonly Well". With that in mind we've created some of the finest billiard accessories on the market. Below you will find just how "Uncommonly Well' we do things.
Lifetime Guarantee:
Our products are made from the finest materials on earth. We use nothing but the finest Italian saddle leather to make our products. Saddle leather is designed to withstand all weather environments and not stretch. Because we use nothing but the finest leather we can and DO Guarantee our products not to stretchout. IF your chalker EVER stops holding chalk, simply shoot us a photo, email it to us and we'll replace it. Because we do not use any glue in our products the 'boot' can be replaced. Let us know, we'll take care of it.
About Euro Pocket Chalker
Here at EPC chalkers are our business. For some reason this little gadget became an obsession. It was one of those, 'why didn't I think of that' things. 10yrs ago I got a piece of old leather, a pair of scissors, a hammer and nail, a needle and thread and made a couple for my girlfriend and I. I was too cheap to pay the $20 and I sure wasn't buying a cheap vinyl one. It took 8yrs and a different continent a little twist to the concept and the Euro Chalker Series was born. We've currently got 8 different styles of chalkers in 3 different leather colors with different accents and different colored stiching giving you several hundred options. If you don't see a combination you'd like, let us know, we'll make it..
Color and leather grain is a little off
Leather texture and tanning can vary. You can see this through out the different products. The color that can be the most incosistant is the cognac although when it comes to the black there may be a texture variance. Occassionally you'll see a piece a little darker than another or the leather is smooth vs. a rougher texture. If you want us to pinpoint a shade of leather or texture, just let us know...no big deal.
Shipping Information
We are 6-9hrs ahead of you, if you're located in the USA. We also have over 1000 items in stock. What that means is...if you order something in the mid afternoon or evening...before you wake up, it's in the mail, PRIORITY. To the USA it generally takes 6-7 working days to get to you. Not too bad coming from Europe. If you're in Europe...3days.
Tracking your order
EPC offers FREE SHIPPING on all orders. This offer is for priority postal air service throughout the world. (UPS wants some crazy amounts of money going international from here) Unfortunately using priority mail there is no way to actually track your order, that's ok. Something else my father always told me, 'Your word is your bond'. If for some reason you don't receive your order within 2 weeks let us know... Just let us know , we'll reship. If for some reason it had just gotten a bit delayed and you get 2...No Husslin' Allowed
International Ordering
Euro Pocket Chalker ships products all over the world. We can't begin to count, so if you want to see where EPC's are chalking sticks around the world check out the map.
Email and Order Confirmations
Once you place your order, you will receive an order confirmation within a few minutes letting you know that we've received your order. Typically within one business day, you'll receive a second email letting you know that your order has shipped.
Offsite Contact:
Call us direct with your order if you're in Europe:
+48 511 008 668
Email your order to:
Euro Pocket Chalker
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Be sure to include not only the sku# but a color description of what you'd like. This way there is not confusion and we have a cross reference. If there is something we're not quite sure of, don't worry...include your phone number and after an email back to you if we don't hear within 24hrs we'll call you. Yes, from Europe...on our dime. Well, ok...quarter.
Fax your order to:
+1-641-795-4056 USA or international
Mailing address:
Euro Pocket Chalker
ul. Rymarska 4
64-920 Pila, Poland
Wholesale:
With over 7000 chalkers playing worldwide in only the first 2yrs, yes we do wholesale. If you are interested in wholesale pricing, please feel free to contact us. Our minimums aren't as bad as you'd think. 50%+ price breaks at only 12 pieces.
To give you an idea, currently our 3 largest orders have been 1000 retractables from Germany, 864 Pocket Chalkers and Retractables from the Netherlands, and 540 (12 and 18's of each and every style) to France AND Canada. Truely WORLD REKNOWN. To find a distributor near you check out our Parner Page.
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